Promotion of Access to Information (PAIA)

Last updated: 1 September 2025

Promotion of Access to Information

FHLM International treats the Promotion of Access to Information and POPIA not as once-off obligations, but as ongoing commitments. We regularly review our policies, update our manuals, and train staff and volunteers so that compliance stays current with changing laws and best practices. Making information available is more than ticking a legal box — it reflects our values of honesty, openness, and service. In this way, access to information is not only protected but actively encouraged, helping to build trust with our community and those we serve.

Faith, Hope & Love Ministries (FHLM) NPC (also known as FHLM International, Reg. No. 2025/038188/08) is committed to transparency, accountability, and the lawful handling of information. This page explains how to access records we hold, in line with the Promotion of Access to Information Act, 2000 (PAIA) and in harmony with POPIA.

For FHLM International, compliance with the Promotion of Access to Information and POPIA is more than a legal obligation. It is part of our mission to serve with integrity, ensure accountability, and create a safe environment for learning and ministry. By making information available, we help people make informed decisions, safeguard their personal rights, and strengthen trust between FHLM and the wider community.

1) Contact (Information Officer)

Information Officer: Rev. Fr. Ashley Rodney Deutschmann
Email (for all PAIA requests): legal@fhlm.org
Online Contact Page: Contact Us
Registered address: 5 Rhodes Avenue, Komga, Eastern Cape, South Africa, 4950

2) Records available without a request (Automatically Available)

You can access the following on our website:

If you can’t find a document online, email us and we’ll assist.

3) How to request access to other records (using Form 2)

If you require information not automatically available, you must complete Form 2 of Annexure A to the PAIA Regulations (2021) and submit it by email to legal@fhlm.org

Your request must include:

Your full name and contact details
A clear description of the record(s) requested
The preferred format for access (e.g., PDF, plain text)
Enough detail to help us identify the record and assess the request

We will acknowledge receipt and respond within 30 days as required by PAIA. If access is refused, we’ll provide written reasons as set out in the Act.

Download PAIA Request Form 2 (PDF)

4) POPIA – Data Subject Rights

Under POPIA, you have the right to:

Access your personal information we hold
Request corrections or deletion of inaccurate or outdated information
Object to processing, including for direct marketing
Withdraw consent where processing is based on consent
Lodge complaints with the Information Regulator

To make these requests, please use the prescribed forms below and email them to legal@fhlm.org:

5) Grounds for refusal (summary)

We may refuse access where required by law, including:

Protection of third-party confidential information
Protection of personal information (POPIA)
Records that could compromise safety or security
Privileged legal documents

6) Fees

There is no fee for electronic access to documents already public.
Where a request imposes a material administrative burden (e.g., collation, scanning, or large volumes), a reasonable fee may apply. We will inform you before processing.

7) Remedies if access is refused

If your request is refused, you may:

Ask the Information Officer to reconsider; and/or
Lodge a complaint with the Information Regulator: complaints.IR@justice.gov.za

8) POPIA alignment

FHLM’s PAIA processes operate alongside our POPIA commitments (privacy notices, data-subject rights, security safeguards). See our Privacy Policy for details on how we collect, use, store, and protect personal information.