Privacy Policy
Faith, Hope & Love Ministries (FHLM) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Personal Data Collection
We may collect the following types of personal data from you:
- Name: We collect your name to address you properly and provide personalized communication.
- Email address: Your email address is essential for sending important updates, newsletters, and responding to inquiries.
- Location: We may collect your location to understand our global reach and tailor our services accordingly.
- Phone number: Your phone number allows us to contact you when necessary, such as confirming appointments or providing support.
2. Data Collection Methods
We collect your personal data through the following methods:
- Website Forms: When you submit information through our website forms, we receive the data you provide.
- WhatsApp Communication: If you choose to communicate with us via WhatsApp, we may collect and store relevant information.
- Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience. Please refer to our Cookie Policy for more details on how we use cookies.
- Appointment (Calendar) Bookings: When you schedule appointments with us, we collect the necessary details to arrange and confirm the appointment.
- Emails: If you contact us via email, we may store your email address and the content of your message.
- Phone Calls: When you reach out to us by phone, we may collect and retain information discussed during the conversation.
3. Purpose of Data Processing
We process your personal data for the following purposes:
- Providing Services: Your personal data is necessary to fulfill your requests and provide you with the services you seek from FHLM. This may include mentoring, support, and educational guidance.
- Sending Newsletters: We may use your email address to send you newsletters and updates related to our ministry, upcoming events, and resources.
4. Sharing of Personal Data
As FHLM is affiliated with Christian Leaders Alliance, Christian Leaders Institute, and Christian Leaders Soul Centers, we may share your personal data with these organizations based in the United States. This sharing is to ensure seamless service provision and coordination within our network. Rest assured, any data sharing complies with applicable data protection laws and ensures the protection of your information.
5. Data Storage and Security
We take data security seriously and implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our team follows strict data protection protocols, and access to personal data is limited to authorized personnel only.
6. Data Retention
We will retain your personal data for a period of 2 years or as required by law. This duration allows us to maintain adequate records to continue providing you with our services effectively.
7. Your Rights
You have the right to access, correct, or request the deletion of your personal data held by FHLM. If you wish to exercise any of these rights or have any concerns about your personal data, please contact us via the form on our website or email us at helpdesk@fhlm.org. We will promptly respond to your requests and ensure compliance with GDPR requirements.
8. Cookies
We use cookies and similar tracking technologies on our website to enhance your browsing experience and collect anonymous data for standard industry purposes. For more information, please refer to our Cookie Policy.
9. Data Breaches
In the unfortunate event of a data breach that may pose a risk to your rights and freedoms, we will notify you and relevant authorities within 48 hours, in compliance with GDPR requirements.
10. Minors
FHLM does not knowingly process personal data of minors without parental consent. If you are a parent or guardian and believe that your child’s personal data has been collected without your consent, please contact us immediately to rectify the situation.
