Cookie Policy

Last Updated: 12 November 2024

Faith, Hope & Love Ministries (FHLM) is committed to transparency regarding the use of cookies, scripts, web beacons, and similar technologies on our website. This Cookie Policy explains how we use these tools, their purpose, and your choices in managing them.

1. Introduction

FHLM uses cookies and similar technologies to improve user experience, enable website functionality, track performance, and support marketing efforts. This policy describes the cookies and technologies we use and how we protect your data.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They serve various functions, from remembering your preferences to enabling website features. Some cookies are essential, while others help us understand usage patterns and enhance your experience.

3. What Are Scripts?

Scripts are pieces of code embedded in our website to make it interactive and functional. Scripts are executed by your browser to enable features such as interactive forms and page load animations.

4. What Is a Web Beacon?

Web beacons, also known as tracking pixels, are small, invisible images or codes embedded in webpages or emails. They allow us to track user behaviour on our site and gauge the effectiveness of our marketing campaigns.

5. Types of Cookies We Use

Technical Function Cookies

These cookies are necessary for our website to function correctly. They enable core features like secure login and load balancing, and they ensure our website is accessible and secure.

Statistic Cookies

Statistic cookies help us understand how visitors interact with our website by collecting and reporting data anonymously. These cookies provide insights into traffic sources, page performance, and other analytics, enabling us to improve our services.

Marketing/Tracking Cookies

Marketing and tracking cookies are used to create user profiles and track browsing behaviour. This information is used to display relevant advertisements and track the effectiveness of our marketing efforts.

Social Media Cookies

Social media cookies enable visitors to share content from our website on platforms like Facebook, LinkedIn, and WhatsApp. These cookies may track user interactions on our site and on social media platforms.

6. Placed Cookies

The following cookies may be placed on our website:

Wistia: For video hosting and analytics to improve content delivery.
Tawk: For live chat functionality to support user engagement.
Google Fonts: For consistent font display across devices and browsers.
Google reCAPTCHA: For security purposes, protecting against spam and abuse.
Facebook, LinkedIn, WhatsApp: For social media sharing and marketing.
Complianz: To manage cookie consent settings.
WordPress and WPForms: For website functionality, content management, and form interactions.
Calendly: For appointment scheduling and user convenience.
Google Analytics: For tracking site traffic and user behaviour.
WordPress Download Manager: For file management and downloads.
Wordfence: For website security, protecting against malware and unauthorised access.
Moodle: Our Moodle platform uses cookies to support user authentication, session management, and course progress tracking. Additional cookies may be set by plugins that enhance content delivery, security, and analytics. For more details, refer to Moodle’s Cookie Policy.

7. How We Use Cookies

We use cookies to:

Ensure Functionality: Supporting essential site features like security and page loading.
Enhance User Experience: Personalising content and remembering user preferences.
Analyse Website Performance: Collecting anonymous data for performance and analytics.
Support Marketing and Outreach: Serving targeted ads and tracking engagement.

8. Your Choices Regarding Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to:

View cookies on your device and delete them individually.
Block third-party cookies.
Block cookies from particular sites.
Block all cookies.
Delete cookies when closing the browser.

Please note that disabling cookies may impact website functionality.
Specifically, features like course tracking and certification issuance depend on cookies. If cookies are disabled, FHLM reserves the right to withhold certificates or confirmation of course completion.

9. Automated Services and Proctoring

For assessment integrity, FHLM may employ automated services, including proctoring technologies. These services may require access to a user’s webcam, microphone, or screen to ensure assessment conditions are met. Users will be informed of these requirements before using such services, and consent will be required.

10. Changes to This Cookie Policy

FHLM reserves the right to update this Cookie Policy as necessary. The latest version will always be available on our website. We encourage you to review this policy periodically.

11. Contact Us

For questions or concerns regarding this Cookie Policy, please contact us at:

Faith, Hope & Love Ministries (FHLM)
Legal & Compliance Email: legal@fhlm.org
Support Email: support@fhlm.org
General Email: info@fhlm.org
Address: 15 Rhodes Avenue, Komga, 4950, South Africa
Contact Number (South Africa): +27 11 568 0988
Contact Number (UK): +44 2038074499
Contact Number (US): +1 2342310010